The business arm of the UK connectivity company proposes a new method of working based on the success of outcomes, not service deliverables on their own. custom agreements that provide flexible usage and lower dual operating costs, and top-of-the-line service for the newest large enterprise or public sector users
The company is looking to help its new large enterprises or public sector users with more than 250 employees reap all the advantages offered by digital modes of working. The enterprise connectivity company Virgin Media O2 Business has revealed the Success Agreement, a bespoke program designed to enhance the standard of services-level contracts (SLAs).
The background of the program and explaining what it considers to be its need, the business-focused division of Virgin Media O2 said that while traditional SLAs define the services customers are likely to receive from their IT solution supplier, The Success Agreement will build on this and help identify specific goals or objectives for each customer.
They’re believed to offer greater flexibility, including no penalties if usage falls by 15% or less and reduced dual-running charges during the initial three months. Also, there’s a 25% discount on the monthly payment for service until customers achieve their goals (for at least 12 months) for those who cannot meet their objectives within six months after the date of service implementation.
Virgin Media O2 Business has a portfolio of products that offer a variety of managed connectivity services, flexible working capabilities, including security, data insights, 5G private networks, cloud solutions, and wholesale services to partners and other operators.
Practically, the Success Agreement will include Virgin Media O2 Business working closely with customers who sign to Zscaler (cloud security) 8×8 (voice over IP) software-defined wide-area network (SD-WAN) mobile as well as Voice for Teams services to make a customized plan that is based on their company.
“We all know the advantages digital transformation can bring in a variety of ways, from improving the experience for employees and transforming the way we conduct our day-to-day activities. However, we’ve also observed that becoming a digital-savvy business is a big task, and now is the an ideal time for consumers to be expecting higher quality from their suppliers,” said Katy Liddell, director of customer excellence in Virgin Media O2 Business.
“We want to simplify the move to digital for our large enterprise and public sector customers, so we’re introducing a whole new way of working together – built on partnership, flexibility and a unique commitment to their success,” she said.
“The Success Agreement goes above and beyond the standard SLAs by placing the company’s personal goals at the core of our partnership. We’ll collaborate closely with our clients to determine their digital objectives and create an individual plan to achieve them. In the end, we judge our success not based on the work we provide to our customers, but on what they gain from having us as a partner. Our customers enjoy all benefits of digital transformation and without the risks.”